Facilities

You’ll find everything you need to enjoy your shopping trip, including customer service, shop mobility service, child safe shopping, parent rooms and much more.

Customer Service

You’ll find our Customer Relations Desk located on the lower mall beside Semichem or they can be contacted on 028 9023 4591. They’re available to assist with directions, purchase of Gift Cards, retailer information, lost property, transport information and much, much more.

We love getting your feedback, so while you’re there pick up a customer comments card from the desk.

Changing Places Facility

CastleCourt now provides fully accessible toilet facilities for people with profound disabilities. The facility is wheelchair accessible and offers a height-adjustable adult-sized changing bench, a ceiling track hoist, and plenty of space for carers. It is located on the first floor beside Argos.

CastleCourt is the first shopping centre in Northern Ireland to have a Changing Places facility installed with most others located in public buildings such as leisure centres and town halls.

Shop Mobility Service

We provide specific parking spaces situated close to the centre entrances for disabled shoppers. Accessible toilets are located on the first floor, beside KFC and also in the toilet facilities beside Superdrug.

Wheelchairs are available at our Customer Relations Desk located on the ground floor next to Semichem. Mobility Scooters are not available at the Customer Relations Desk.

Shop Mobility store makes shopping more accessible for those who need it. Wheelchairs and scooters are available for hire from the store located just outside the centre on Gresham Street. Please visit their website for opening hours. For further information contact Shop Mobility on +44 (0)28 9031 9191.

Free WiFi Service

CastleCourt now provides a free WiFi service for its customers. To access it, simply log on to _CastleCourt and begin browsing. We are also pleased to announce that we are Friendly WiFi accredited which means that you can allow your children to browse the web worry-free.

Mobile Phone Charging

Charge your phone securely for only £1 per 30 minutes. You can find our mobile charging points beside the Customer Relations Desk on the lower mall and opposite Matalan on the upper mall.

Secure & Safe

CastleCourt provides you with a safe shopping experience. We employ a number of overt security measures, but also operate a number of unseen, covert security measures for your protection.

No Smoking

CastleCourt operates a strict ‘No Smoking’ policy. We would like to advise all visitors to the centre that the use of both traditional cigarettes and e-cigarettes is not permitted in CastleCourt at any time.

Most major attractions and many shopping centres across the UK and Ireland adopt this approach and you are unable to use vaping products in airports, hospitals and on public transport.