CastleCourt has reopened for business!

Posted on 15th June 2020

We are thrilled to welcome all staff and customers back to CastleCourt shopping centre.
Following thirty years of business, the COVID-19 outbreak was certainly not something we had expected to form part of our history. It has been a trying and difficult time for all, particularly staff who have been working selflessly on the front line. To those individuals, we sincerely thank you.

As we adapt and adjust to the ‘new normal’, we have been working hard to ensure that a high-touch safety regime is introduced in our centre. At CastleCourt we have truly missed the familiar faces of our community, and endeavour to make you feel safe and comfortable when you decide to return to us.

When shopping at CastleCourt, you will note that we have made some changes to the way we operate within the centre. The health and well‐being of our customers and staff continues to be our top priority, and we have implemented these new safety measures for your protection.
Upon arrival, you will note that hand sanitising stations are available for your convenience.
These are located at:
The Royal Avenue entrance
The Berry Street entrance
The West Street entrance
The car park – mall entrance (located on the second floor)

Please rest assured that CastleCourt has taken great care when choosing hand sanitiser for our customers, and that we have installed a biocidal sanitising liquid, approved by the World Health Organisation.

Entry and Exit points to the centre have also changed. As each of our doorways present two access points, we will be operating a ‘one door for entry / one door for exit’ system. These entry and exit points will be clearly marked and guided by staff.
Upon entry to the centre, a one-way system will be visible via the floor arrows. Please take a few moments to familiarise yourself with the system, which has been mapped out on the first and second floor of the mall. Although these arrows will guide you around the perimeter of the mall, there are also several ‘cross over’ sections, meaning you can cross from one side of the centre to the other as normal.
CastleCourt will be following an enhanced cleaning regime across the centre, with regular sanitation of all customer touch points. Hand washing facilities are available at the toilets on our second floor, which will also undergo a continuous cleaning schedule from our team.

Should you wish to use our food court, you will note that we are currently operating a ‘takeaway only’ service. Staff will guide you into a queue system, allowing you to safely order your food with social distancing considered.
We thank you for your patience during this time, and politely ask that you will respect the social distancing markers which we have displayed throughout the mall.
Should you have any queries or concerns, please get in touch via enquiries@castlecourt-uk.com and a member of our team will respond to you as soon as possible.

Thank-you,
Centre Management